Frequently Asked Questions

Everything you need to know about your Warner Music Store order.

When will my order ship?

Standard in-stock items typically ship within 1-3 business days. Pre-order items will ship on or around the release date specified on the product page.

What is your return policy?

We accept returns on most items within 30 days of delivery, provided they are in original, unopened condition. Please note that digital downloads and opened media are non-refundable.

How can I track my package?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your delivery progress.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

My vinyl arrived damaged. What should I do?

We take great care in packaging, but if your item arrives damaged, please contact our support team with your order number and photos of the damage within 7 days of receipt.

Can I cancel or modify my order?

Because we aim to process orders quickly, we can only accommodate cancellations or changes within a very short window after the order is placed. Please contact customer service immediately for assistance.